FREDERIC FUCHS CONSULTING
User Research and UX Strategy in France
Clients
I work both directly for French clients and for international UX and customer experience consultancies.
I am proud to work with them, as I consider them among the best consultancies in the field.
Below are examples of clients and projects:
Ethnographic study: Customer journey mapping and customer requirements for a leading car rental company. Methodology: Observations, diaries, interviews.
Usability testing of e-commerce sites. Examples: Online fashion store, Vacation rental
marketplace, online project management tool.
Coordination of international user research for a retail company and a car rental company in China, Russia, Germany, UK, Poland, USA.
Based in the UK: Consulting for the deployment of online collaborative tools in a global company (75 000 persons in 70 countries). The project included interviews of users, a quantitative survey, definition of personas, definition of current and targeted user journeys, recommendations for the deployment strategy.
Testing of new products and services for a leading telecom manufacturer (BtoB in an
international context - users in 9 different countries). Mentoring of the UX teams in Frankfurt.
“I'm really grateful we had Fred as the French partner in a longitudinal ethnographic research project for Hertz. His professionalism and passion for research are superb. He over-delivered by working smart (and hard when needed) and has been an absolute pleasure to work with.”
Stavros Garzonis
Lead UX at CxPartners,
President of UXPA UK
“Frederic is a trusted point of contact for the most demanding international research projects. As a true expert in his field, he works across complex language and cultural barriers while maintaining absolute openness and transparency. It is a pleasure working with him.”
Mathew Kelcher
Strategic Designer at
PwC Experience Center
“I have hired Frederic repeatedly over the last decade for everything from small tactical projects to larger strategic multi-phased, multi-country programmes e.g. at Mars. And I will continue to do so because of his planning (thorough and exact), his execution (efficient and effective) and his insight (based on his interpretation of the evidence gathered).”
Saravjit Rihal
Head of UX Research
at Amberlight
Previous clients
Before creating FF Consulting, Frederic Fuchs founded and managed a user research agency based in Paris, Design for Lucy, which is now part of the Extensia group.
My clients were a mix of international and French companies, for example Accor, Air France, Alcatel, ARTE, Aviva, Carrefour, Chanel, Credit Logement, Disney, Google, HP, McAfee, Microsoft, Orange, SFR, Yahoo!...
Frederic Fuchs also co-founded the IUXP (International User eXperience Partners), a global network of user research consultancies in 2006. The IUXP now has partners in 18 countries.